Build a reliable support team that protects your customer experience and grows revenue.
We recruit, train, and manage dedicated professionals for customer support, outbound sales, and back-office operations—so you can focus on running and growing your business.
What We Run For You
Discover the range of solutions Omnibus Co. offers to enhance your telecommunications experience. From customer support to outbound sales and back office services, we've got you covered.
Customer Support
Our inbound customer support services include phone, chat, email, ticketing, escalations, and retention strategies. We are here to ensure your queries are resolved promptly and efficiently.
Outbound Sales
Engage our outbound sales team for cold calling, appointment setting, lead follow-up, and maintaining a clean sales pipeline. Let us help you drive revenue and expand your customer base.
Back Office
Streamline your operations with our back office services, including data entry, order management, admin support, and CRM updates. Focus on your core business while we handle the essential backend tasks.
HOW IT WORKS
Step 1: Discover (Day 1–2)
Define goals, tools, scripts, KPIs, and brand voice.
Step 3: Launch (Week 2)
Go live with reporting cadence and daily/weekly check-ins.
Step 2: Build (Week 1)
Recruit + train + set SOPs + QA scorecards.
Step 4: Optimize (Ongoing)
Coaching, QA, performance improvements, scaling plan.
The problem with scaling support
As your business grows, customer expectations grow with it. Missed calls, slow responses, and inconsistent service don’t just frustrate customers—they cost revenue and damage trust.
Our Approach
Omnibus Co. builds long-term, dedicated teams that operate as an extension of your business that's aligned with your brand, your goals, and your customers.
No guesswork. No revolving freelancers. Just a system that works.
Step 1: Tell Us What You Need
We start by learning about your business, your goals, and the kind of support your clients deserve.
Whether it’s customer service, sales, or back-office operations, we tailor the right fit for you.
Step 2: We Handpick and Train Your Team
Our recruitment and training experts find real people who match your brand’s voice and values.
We don’t just teach scripts—we train humans to deliver human experiences.
Step 3: Launch and Integrate Seamlessly
Your team becomes part of your daily operations, fully aligned with your systems, tools, and KPIs.
You stay in control—we handle the rest.
Step 4: Scale and Optimize Together
As your business grows, your Omnibus team grows with you.
We monitor performance, gather feedback, and keep improving—because your success is our success.
CX Section: Human Connection in a Digital World
Client Experience Starts with Real Humans—Not Algorithms
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At Omnibus Co., we believe genuine connections can’t be automated.
Your customers don’t just want answers—they want to feel heard, understood, and valued.
That’s why we invest in training real people to deliver authentic, human experiences that no AI can replicate. -
Our approach builds more than efficiency—it builds trust, loyalty, and a reputation that lasts.
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Core Values
Customer Commitment
We are dedicated to understanding and fulfilling our clients’ unique needs, ensuring their success through personalized and efficient solutions.
Operational Excellence
We pursue excellence in every task by maintaining high standards, optimizing processes, and striving for continuous improvement in all our services.
Innovation and Agility
We embrace change and encourage innovative thinking, adapting quickly to evolving industry trends and client demands to stay ahead of the curve. We embrace change and encourage innovative thinking, adapting quickly to evolving industry trends and client demands to stay ahead of the curve
Collaboration and Team Spirit
We believe that teamwork and collaboration are essential for achieving success. We foster a supportive environment where diverse perspectives and collective efforts drive our achievements
Operational Excellence
We pursue excellence in every task by maintaining high standards, optimizing processes, and striving for continuous improvement in all our services.
Sustainability and Ethics
We are committed to sustainable practices and ethical conduct, aiming to positively impact our community and the environment while maintaining business integrity.
Caring For Your Business The Same Way You Do
Imagine highly skilled agents taking calls, chats, and emails allowing you to continue with your hectic routine on behalf of your company!
If you're simply too busy to answer your customer's concern, don't worry about missing it.
Our team has over a decade of experience in Customer Satisfaction and Resolution to provide quality service to your valued customers.
Redefining Success with Our Expertise
10+
Years of Dedicated Service
50+
Global Clients
5M
Transactions Handled
30+
Countries Served
10+
Industry Accolades
Our Esteemed Partners
